Delivery Information

How long will my order take to arrive?

• Standard Delivery: Order by 4pm Monday–Friday to have your order dispatched the same day and delivered next working day.
• Pallet Deliveries (storage heaters): 1–2 working days for mainland UK, Kerbside Delivery Only
• Highlands & Isles of Scilly and Scottish Islands: 4–5 working days, see delivery costs below
• Isle of Wight, Jersey, Guernsey and Northern/Southern Ireland: please contact us for delivery to these locations

How much will delivery cost?

England, Wales & Scotland (excluding Highlands & Islands)	Order by 4pm for Next Day Delivery*
Under £10.00 (inc VAT)	£5.95
Over £10.00 (inc VAT)	FREE

Highlands & Isles of Scilly	Standard Delivery 4-5 Working Days
Under £95.00 (inc VAT)	£34.95
Over £95.00 (inc VAT)	£29.95

Scottish Islands	Standard Delivery 4-5 Working Days
Under £95.00 (inc VAT)	£64.95
Over £95.00 (inc VAT)	£59.95

*If you would like delivery to Isle of Wight, Jersey, Guernsey or Northern/Southern Ireland please contact us.

What are Kerbside Deliveries?

Our pallet delivery service for storage heaters is limited to kerbside delivery only. This keeps costs down and ensures safe, efficient handling for these heavy items.

Kerbside delivery means the driver will unload the pallet using a pallet trolley and place it as close as possible to your property's entrance — such as near your front door, garage, or driveway — provided the access route is clear, flat and suitable for their equipment. It is the customer's responsibility to move the pallet and items into the building.

We will call you to book the delivery but please be aware if you're not available to receive the delivery at the arranged time, any required re-deliveries will incur an additional fee.

While the full pallet is heavy, individual components are much more manageable once unpacked:

• Storage heater bricks come in packs weighing approximately 10kg each
• Complete storage heaters typically weigh 30–40kg, depending on the model

Important: Please do not discard the storage heater bricks — they are essential components required for the heater to function properly.

If you have any questions about access, assistance needed, or suitability for your location, feel free to contact our team before ordering — we're happy to help!

What are our Delivery Terms & Conditions?

Some of our products are exceptionally heavy. Medlock reserves the right to revise the delivery charges if your order is heavier than our standard dispatch allows.

We are not responsible for any costs incurred for unused labour where items have not turned up or are incomplete and/or faulty. We recommend that you do not book electricians, builders or any other tradespeople until you have received the items.

Goods must be inspected upon arrival, and any claims for items damaged or incomplete must be made within 24 hours of receipt.

Following this initial 24 hours period, claims for damaged or incomplete items are not possible. This does not affect your statutory rights.

Storage heaters will be delivered via a large lorry. If you expect an issue with large vehicles accessing the delivery address, please advise us at 0330 058 0855 or email sales@medlocks.co.uk after placing the order.

If you can't find what you need here on in our full terms and conditions, please don't hesitate to get in touch at the details above or with our contact form.

Do you deliver to Europe and the rest of the world?

We do not ship outside the UK and will decline to quote for materials in relation to this. Please note information relating to packaging and weights can be sourced from suppliers and third-party couriers can be used to collect from any of our stores.

*Working days only, Saturdays, Sundays and Bank Holidays are not counted.