Terms & Conditions

The following terms and conditions (together with the documents referred to in it) (the “Terms”) form the basis on which private limited company with number 00431947 and its registered office at 109-115 Eleanor Cross Road, Waltham Cross, Hertfordshire, EN8 7NT and VAT number 820601475 Medlock Electrical Distributors (references to “us, “we” and “our” to be construed accordingly) supply any of the products (Products) listed on our website www.medlocks.co.uk (together and individually referred to as the “Websites”) to you (references to “you” and “your” to be construed accordingly). Please read the Terms carefully before ordering any Products from our Websites. You should understand that by ordering any of our Products, you agree to be bound by the Terms.

You should print a copy of the Terms for future reference.

Please click on the button marked "I Accept" at the end of the Terms if you accept them. If you refuse to accept the Terms, you will not be able to order any Products from our Websites.

  1. GENERAL
    1. The Websites are directed at United Kingdom resident customers only. If you are not a United Kingdom resident DO NOT USE THIS SITE. If you choose to do so, we reserve the right to refuse to supply our Products to you without reason.
    2. Some of these Terms apply to consumers only; some apply to business customers only. Those Terms are marked as such.
    3. All other Terms apply to all customers.
    4. You are classified as a business customer if you indicate to us that the Products supplied by us will be used in the course of your business or if you use the Products in the course of your business.
    5. If you are not a business customer, you are a consumer. You have certain statutory rights as a consumer which are not affected by these Terms. Contact your local trading standards office for more information.
  2. Your status AND ORDER
    1. By placing an order through our site, you warrant that:
      1. you are legally capable of entering into binding contracts; and
      2. you are at least 18 years old.
    2. You agree in respect of your order that:
      1. all details contained in the order are up-to-date, materially accurate and sufficient for us to fulfil your order; and
      2. Products prepared in accordance with any specifications or instructions set out by you in the order will be fit for the purpose for which you intend to use them.
  3. Contract formation
    1. All prices, quotations, specifications and descriptions made or referred to on the Websites are subject to availability and do not constitute an offer and may be withdrawn or revised at any time prior to our express acceptance of your order.
    2. Your order constitutes an offer to us to buy a Product.  All orders are subject to acceptance by us. 
  4. CANCELLATION
    1. Consumers only: Upon the expiry of the cooling-off period you may not cancel the contract unless we agree in writing and clause 4.5 shall apply. You will have no further claims against us under the contract if the contract is cancelled.
    2. If the contract is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) that we may then hold (or to which we are committed) for the order.
    3. We may suspend or cancel the contract, by written notice if:
      1. you fail to pay us any money when due (under the contract or otherwise);
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